Responsible Gaming
Our Commitment to Safe Gaming
At WheonWeb, we're committed to promoting responsible gaming practices. Remember: pokies and online gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. If you're gambling, only spend what you can afford to lose.
Age Verification
Players must be 18 years of age or older to participate in online gaming in Australia. We take age verification seriously and reserve the right to request proof of identity. If you are under the legal gambling age, please do not access our services.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs? If so, it may be time to seek help:
- Chasing losses by gambling more to recover money lost
- Gambling with money intended for bills, rent, or essentials
- Hiding gambling activity from family, friends, or partners
- Gambling for longer periods than intended
- Feeling anxious, irritable, or restless when unable to gamble
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or going into debt to fund gambling
- Neglecting work, study, hobbies, or relationships due to gambling
- Failed attempts to reduce or stop gambling
- Lying about the amount of time or money spent gambling
If you've ticked any of these boxes, please reach out for support immediately.
Self-Help Tools & Safer Gaming Features
WheonWeb provides tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit over a set period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're prepared to lose before you stop playing
- Reality Checks: Receive regular notifications during gaming sessions reminding you how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all gaming services
- Session Timeouts: Automatically log out after a set period of inactivity
These tools are available in your account settings. We encourage all players to use them.
Support Organizations & Resources
If you're struggling with problem gambling, help is available. Please contact one of these trusted organisations:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support for problem gamblers and their families across Australia. - Lifeline Australia
Phone: 13 11 14 (24/7)
Website: www.lifeline.org.au
Crisis support and suicide prevention service. - Beyond Blue
Phone: 1300 22 4636 (24/7)
Website: www.beyondblue.org.au
Mental health support and counselling.
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme. - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Take Action Today
If you think you may have a problem with gambling, please seek help immediately. There is no shame in reaching out. Problem gambling affects many people, and with proper support, recovery is possible.
Contact Gambling Help Online on 1800 858 858 (free call, 24/7) or visit www.gamblinghelponline.org.au for confidential support.
You can also use the self-help tools in your WheonWeb account to set limits or self-exclude at any time.